Can't find what you're looking for? Drop us a message at contact@skin-nv.co.uk and we'll get back to you.
You can book directly through our Fresha booking page — it's quick, easy and available 24/7. Simply choose your treatment, pick a date and time that suits you, and you're all set. You'll receive a confirmation straight away.
If you'd prefer to speak to us first, you're welcome to email us or call 07394 063322.
All new clients must book from the New Client section on our Fresha page. This allows us to get to know your skin and current routine before we begin working with you, and ensures we start you on the right treatment for where your skin is right now.
From there, we can advance you towards more corrective or targeted treatments as your skin responds and progresses. Every client journey is built step by step — never rushed.
We kindly ask for as much notice as possible if you need to cancel or reschedule. Our policy is as follows:
48+ hours' notice: No charge — you may reschedule at no cost.
Less than 48 hours' notice: 50% of the treatment cost will be charged.
Less than 24 hours' notice or no-show: 100% of the treatment cost will be charged.
Please note that all booking fees are non-refundable. We understand that unexpected things happen — please contact us as soon as you can and we'll always do our best to help.
Yes — a 50% booking fee is required to secure all appointments. This is processed securely through Fresha at the time of booking and is deducted from your total on the day.
Please note that booking fees are non-refundable. This protects our therapists' time and ensures your appointment slot is reserved just for you.
Absolutely — a Skin NV treatment makes a beautiful gift! Please get in touch and we can arrange a gift voucher for the recipient to use at their convenience.
Every client at Skin NV receives a thorough skin consultation before their treatment begins. We assess your skin type, concerns, lifestyle and goals to tailor the treatment entirely to you — nothing is ever off-the-shelf.
Education is at the heart of what we do, so we'll always explain what we're doing and why, so you leave feeling informed as well as refreshed.
We specialise in pigmentation and acne, alongside a wide range of skin concerns including dehydration, sensitivity, ageing, uneven texture and dullness. If you're not sure whether we can help with your specific concern, just ask — we're always happy to advise.
We only work with professional-grade brands, carefully selected from across the world. Our current brand partners include Dermalogica, SkinCeuticals, DermaQuest, Obagi, Epionce, iS Clinical, BioTherapeutic, AlumierMD and Decaar — sourced from the USA, Europe and South Korea.
Every product earns its place through results — not trends.
Treatment times vary depending on what you're having done. Most facial treatments range from 60 to 90 minutes. Full timings are listed on our Treatments page and on our Fresha booking system.
We always recommend arriving a few minutes early, especially for your first visit, so there's no rush and you can settle in properly.
We always recommend booking a minimum of 3 treatments, spaced 4–6 weeks apart, to begin seeing meaningful improvement. Skin works in cycles, and real change takes consistency — both in the treatment room and at home.
Alongside your treatments, we'll set you up with the right homecare routine, because what you do between appointments is just as important as the treatment itself. Stay consistent, trust the process, and your skin will show you the results.
We'll always give you an honest, realistic expectation during your consultation — we're not here to oversell.
That's exactly what we're here for. Whether your skin has been bothering you for years or you simply want to understand it better, a skin consultation with our team is the perfect starting point. We'll assess your skin thoroughly and create a clear, jargon-free plan just for you.
Yes — and this is something we feel passionately about. Professional treatments work best when supported by the right home routine. As part of your appointment, we'll advise on what your skin truly needs day-to-day, using professional-grade products where appropriate.
We believe an educated client is an empowered client — you should leave every appointment knowing exactly how to care for your skin at home.
Absolutely. We treat a wide range of skin types including reactive and sensitive skin. Because every treatment is fully customised, we adapt every step — products, techniques and pressure — to what your skin can comfortably tolerate. Please do let us know about any known sensitivities or allergies when booking.
Some treatments are suitable during pregnancy and breastfeeding, and some are not. Please let us know when booking and we will advise on what is safe and appropriate for you at this time. Your safety and that of your baby is always our top priority.
We are located at 17c Pitsford Street, Jewellery Quarter, Birmingham, B18 6LJ.
We're tucked away in the alleyway marked 17c, between Belle Jewellery and EAG Engravers. If it's your first visit, look out for the signage along the alleyway — and don't hesitate to call us on 07394 063322 if you need a hand finding us.
Yes — there is street parking available on and around Pitsford Street, and several pay-and-display car parks within easy walking distance in the Jewellery Quarter. We recommend checking JQ Parking on Vyse Street as a convenient option. The area is also well served by public transport — Jewellery Quarter train station is a short walk away.
Tuesday – Thursday: 10:00 – 19:00
Friday: 10:00 – 14:00
Saturday – Sunday: 10:00 – 17:00
Monday: Closed
We want your first visit to feel effortless and welcoming. When you arrive, you'll be greeted and taken through a thorough skin consultation — this is where we really get to know your skin and your goals. From there, your treatment is tailored specifically to you on the day.
We'd recommend arriving no more than 5 minutes early for your appointment — we may be with another guest and will be with you as soon as we're ready. Wear comfortable clothing and come with a clean face if possible, though it's not essential — we'll take care of everything.
Most of our treatments have little to no downtime — you can return to your day feeling fresh and glowing. For more advanced treatments, there may be some temporary redness or sensitivity, which we'll always let you know about in advance.
We'll provide full aftercare guidance tailored to your specific treatment before you leave.
For most treatments, we recommend allowing your skin to breathe for the rest of the day and avoiding heavy makeup immediately afterwards. We'll advise you specifically after your treatment based on what was carried out and how your skin has responded.
General aftercare advice includes avoiding direct sun exposure, heat (saunas, hot showers), heavy exercise and harsh skincare products for 24–48 hours post-treatment. SPF is always essential — we cannot stress this enough.
Specific aftercare will be provided for your treatment on the day.
Results last longest when supported by a consistent home routine using the right products for your skin. We'll always recommend a tailored routine at the end of your appointment. Regular treatments — whether monthly maintenance or a targeted course — also help sustain and build on your results over time.
Yes — we offer professional training courses for qualified and aspiring beauty therapists looking to expand their skillset in advanced skincare. Our training is rooted in the same clinical expertise and personalised approach that defines Skin NV's client experience.
Full details of our training courses can be found on our Training page.
Our courses are designed for beauty therapists at various stages of their career — from those looking to move into skin specifically, to established practitioners wanting to upskill with advanced techniques and professional-grade brands. Please visit our Training page for details on prerequisites for specific courses.
The best way to enquire is via our contact form or by emailing us at contact@skin-nv.co.uk with the subject line "Training Enquiry". A member of our team will get back to you with all the details.
Drop us a message and we'll get back to you as soon as possible.