Booking & Cancellation FAQs
Do I need to pay a deposit when booking?
Yes — a 50% deposit is required to secure all appointments, whether booked online or in-clinic. This deposit is non-refundable and goes toward the total cost of your treatment.
What if I booked in person but haven’t confirmed yet?
Even if your appointment hasn’t been verbally or digitally confirmed, once it is added to the diary, it is considered a confirmed booking. In line with Freshas’ terms and our online booking policy, the card on file will be charged in the event of a late cancellation or no-show.
What is your cancellation policy?
We understand that life happens! If you need to cancel or reschedule:
- Please give at least 48 hours’ notice to avoid any charges.
- Cancellations made within 24–48 hours of your appointment will incur a 50% cancellation fee.
- No-shows or cancellations made less than 24 hours before your scheduled time will result in a 100% charge of the appointment cost.
All charges are processed using the card on file via our secure booking system.
What happens if I forget my appointment or miss it last minute?
In the case of a missed appointment or no-show, the full cost of the treatment will be charged. This is to honour the time reserved for you and cover any preparation or loss of business that occurs as a result.